Each user can maintain their own profile while tenant administrators manage account access at the tenant level.
Profile updates
Users can update their own name, phone number, WhatsApp number, role label, and preferred week start from the profile page. Phone and WhatsApp values must remain unique within the tenant.
Email verification
New accounts and email changes use token-based verification. If a user has not completed verification, use the resend verification flow so the account can be confirmed without creating a duplicate user.
Password reset
The platform includes a full password reset flow with request, confirmation, and completion pages. Use it when a user cannot sign in or needs to rotate credentials.
Two-factor authentication
AssistHive supports TOTP-based login verification.
- Open the 2FA setup page while signed in.
- Scan the QR code with an authenticator app or enter the secret manually.
- Confirm the generated code to complete setup.
- Use the OTP challenge step during login when prompted.
Disabling 2FA
If a device is replaced or access needs to be reset, use the dedicated disable flow while signed in. Apply appropriate internal controls before removing a second factor from a high-trust account.